The Kenmore Los Angeles

Question 1

Does properties include parking, or an extra fee is charged?

Answer

Parking can vary by property.

Question 2

Are pets allowed?

Answer

Some properties are pet-friendly. Check the amenities section of the property you're interested in to see if "pet friendly" is included in the list.

Question 3

Are utilities included?

Answer

It varies by property. Check the amenities section of the property you're interested in to see if utilities are included.

Question 4

Will utilities be setup before my move-in day?

Answer

If utilities are included in the rent, then all utilities will be set up before you move in. If they're not included, it's your responsibility to schedule them. Please contact them with any questions — they are happy to offer guidance and assist you in any way they can.

Question 5

Is furniture included?

Answer

Furnishings vary by property, so check the amenities section of the property details page or contact your leasing agent for complete details.

Question 6

Can I bring my own furniture?

Answer

Yes, but when moving out, your unit should be restored as it was originally. If it was there when you arrived, it should be there when you leave.

Question 7

Is there washer and dryer in every unit?

Answer

It varies by property. Check the amenities section of the property you're interested in to see if a washer and dryer are in the unit or on the property site.

Question 8

What is the WIFI speed at the management?

Answer

WIFI is typically around 50 Mbps / person. Speeds may vary depending on the internet service provider.

Question 9

Is the cable internet included?

Answer

It varies by property. Check the amenities section of the property you're interested in to see if cable internet is an option.
Who can I contact if I am having trouble accessing my lease or have additional questions about the lease service?
If you have any questions about your lease, please contact your leasing agent directly. They'd be happy to help out.

Question 10

What is included in my rent?

Answer

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

Question 11

How soon will I receive my security deposit after moving out?

Answer

You'll receive your security deposit via check within 2 - 3 weeks after your move-out date.

Question 12

Does the management require security deposit?

Answer

They does typically require a security deposit, though this can vary by market. The amount is usually equal to one month's rent.

Question 13

Is there an income requirement to apply to a property?

Answer

Yes, there is an income requirement when applying for properties. The specific amount varies depending on the region, with the general guideline being that the income-to-rent ratio should ideally range between 2.5 and 3.

Question 14

Do I need renter's insurance?

Answer

They strongly recommend that all tenants purchase renters' insurance to protect the home and their own property. You'll be charged a penalty if there's any damage to the house and you don't have insurance.

Question 15

What methods of payment are accepted?

Answer

They accept Visa, Master, Amex, Discover, and bank ACH.

Question 16

Is there a fee if I make payment online?

Answer

Yes. they are using Stripe, which requires a 2.9% fee+30-cent fee or a 0.8% ($5 maximum) fee with ACH payments.

Question 17

How do i tour an apartment online?

Answer

They have virtual tours available for various properties, and they can also send out tour videos to interested prospects.

Question 18

I didn't receive the link to sign my lease, what do I do?

Answer

If you didn't receive the lease documents, please double check your email and the spam folder. If not, reach out to your leasing agent directly.

Question 19

My leasing was cancelled ,what do I do next?

Answer

Please reach out to your leasing agent, and they will send you a new copy.

Question 20

Do all tenants have to sign the lease?

Answer

Yes, all tenants will have to sign the lease agreement.

Question 21

My state/city/country has specific rental policies, does the lease cover that?

Answer

All their leases are unique to their region and should be able to cover all local laws and ordinances.

Question 22

What if there are changes I would like to request before signing the lease?

Answer

Please reach out to the leasing agent that has been in communication with you, though not all requested changes may be possible.

Question 23

How do I get the keys to my new place?

Answer

They will send check-in instructions a week before you move in, including a checklist with details explaining how you can get your key. If it's a smart lock, you'll receive the code. If it's a traditional lock, you'll receive access to the lockbox service.

Question 24

What kind of community events can I look forward to?

Answer

Their community events include small inclusive board games, open house barbecues, baking, bowling, floral design, fashion shows, and even fancy yacht parties!

Question 25

Are community events free?

Answer

Regular community activities such as Game Night are free for community members only. You might have to pay to attend large-scale events, but as a community member, you'll enjoy big discounts — as much as 50% to 80%.

Question 26

How do I call for maintenance?

Answer

You can submit a request for maintenance at the online residential portal.

Question 27

How soon will you respond to and complete the maintenance request?

Answer

Their maintenance staff responds to requests within 1-3 business days. They will keep you updated and give you a window of time when they'll arrive on the day-of.

Question 28

What if I did not ask for maintenance when damage occurred in my home?

Answer

They are serious about maintaining the quality of properties, and ask that you report any suspected damage to management as soon as possible. You'll save yourself money in the long run, too, because they won't deduct anything from your security deposit.

Question 29

What kind of maintenance service does management cover?

Answer

They cover all the maintenance within 48 hours after you move in. After 48 hours, their professional maintenance staff / partners will help you figure out whether they can cover it. To learn more details ahead of time, please refer to your lease agreement.

Question 30

What should I know before signing a lease?

Answer

Before signing the lease, renters should be aware of all rental details such as the monthly rent, concession, utility calculations, whether or not furniture is included, etc.

Question 31

How do I cancel the payment?

Answer

Unfortunately, they do not support the option to cancel payments.

Question 32

How do I find status of my payment?

Answer

Once you have made a payment, you will arrive at a payment success page. An email notification will also be sent to your email confirming the payment.

Question 33

How do I stop my in progress payment?

Answer

Unfortunately, they do not support the option to stop an in-progress payment.

Question 34

How do I split the rent with roommates?

Answer

If you are part of a group lease, please coordinate the rent amongst yourselves.

Question 35

Are the apartments and houses in safe location?

Answer

Safety is a very subjective matter. Before signing the lease, they encourage prospects to tour the apartments and houses to find a place in their desired locations.

Question 36

What if I have roommate issues?

Answer

Though they don't guarantee roommate compatibility, they have Community Success Managers to help you create strong bonds throughout the management community. You can count on them to organize activities and events to help you get involved in the community and meet people.

Question 37

How do I tour an apartment online?

Answer

You can check the website for photos, videos, VR, or floorplans of the unit/room. If these seem to be missing, please reach out to your leasing agent.

Question 38

Will the management help me to locate a new place to live?

Answer

Yes they will be able to assist based on their availability at the moment.

Question 39

Can I search by the zip code or neighbourhood of interest?

Answer

You can search by neighbourhood or by map on the website.

Question 40

How do I report a glitch or technical issue on the website?

Answer

Reach out to the property manager if you are a tenant.

The Kenmore Los Angeles

Top Amenities

About The Kenmore Los Angeles

About The Kenmore Los Angeles

Quick Answers About The Kenmore Los Angeles

About The Kenmore Los Angeles

Property Offers & Benefits

Property Amenities

Common Amenities

Safety and Security

Property Rules

Private Room (2 Bed 2 Bath)

Studio

1 Bed 1 Bath

Cancellation Policies

Payment Policies

Frequently Asked Questions

The Kenmore Los Angeles

International Bank Account

Airport Pickup & Transfers

Student Health Cover

Room Essentials Kit

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